Lone Working Policy for Volunteers

Bath Cancer Unit Support Group charity is supported entirely by volunteers and does not have any paid staff. Lone volunteering is when a volunteer carries out volunteering responsibilities on behalf of our charity on their own and away from other volunteers.

 

This includes whether it happens on an occasional or regular basis, and covers events for fundraising purposes and events for representing the charity. Lone volunteering is not in itself unsafe, but there is a greater risk that, should something go wrong , this could cause harm to the volunteer.

 

Bath Cancer Unit Support Group has a duty of care requirement to protect the health, safety and wellbeing of our volunteers. This policy is to take reasonable steps to reduce any risk that may be encountered through fundraising tasks

Who does this policy apply to

Trustees

Committee members  in charity branches

All volunteers

Potential Risks

Lone working can increase the risk to volunteers as there is no immediate support if anything goes wrong.

 

A volunteer could face threating behaviour and abuse. This also can be seen on social media.

 

A volunteer could also be assaulted or threatened.

 

A volunteer could be distracted, and a theft takes place , e.g. Pop-up shops, bucket collections and table top sales events.

 

Lack of nearby support could make it harder to prevent or report an incident.

 

Volunteer health issues could result in them becoming poorly. This could also occur when two volunteers and working together and one has to leave, thus then leaving a lone worker. The remaining volunteer is encouraged to leave also is he or she has any concerns.

 

Increase of stress impact on mental health and wellbeing.

Position of volunteering space , e.g. collection position, shop, table top site. All volunteers should carefully consider the location and if they have any concerns, they should leave the location and inform our volunteer who organised the event.

Policy aims and objectives

Lone volunteering will be discouraged where possible to eliminate risk to volunteers and negative impact to the charity

 

A completed risk assessment of any fundraising events with include steps that will be taken to avoid or control a potential   This will include position of event and separate areas within that event, e.g.- Pop up shop stock rooms .

 

For table top sales and bucket collections, attempts to have more than one person on set up and closing down should be included in the arrangements. It should be the aim to always have more than one volunteer at all times

 

Where security contact is available e.g. Shopping centres/Supermarkets ,security contact phone numbers should be made available to the volunteers before the event

 

An individual risk assessment needs to be completed for any volunteer who will be undertaking a specific lone working activity, although the charity will encourage  that lone events should be reviewed to include supporting volunteers, especially if in a  remote area

 

For any lone volunteer event, a trustee  or branch committee members must be advised before the event and communicated with during and at the end of event

 

Due regard is given to the health and well-being of any volunteer planning a lone event

 

Appropriate arrangements must be in place for any lone volunteering and  confirmed prior to the event  

 

Appropriate support must be given to any volunteer  involved in any incident

 

Volunteers are encouraged to have  a well charged mobile phone with them at all times, with more than one charity contact person  in their contact list

 

Transport to and from the event is to be considered by all volunteers, including car parking in a safe secure and well-lit area when possible.

 

It is the responsibility of all volunteers using their cars to travel to an event to ensure that their insurance cover includes travel for such an event

 

Policy to be shared with all volunteers

Policy Governance:

Final Version :

31st March 2025

Approved By Executive Trustees:

31st March 2025

Version Uploaded On Website:

15th July 2025